Can we keep a secret? You bet we can.
Your privacy is very important to us and we will always act to protect your information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.
This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with outside of Target and how you may access the information that we keep.
Our privacy commitment
We will always ensure that we handle your personal information securely and carefully. Your personal information will only be used when it is necessary for us to deliver you a service or perform other essential business functions and activities. We will not use your personal information for purposes unrelated to the services we provide, unless first obtaining your consent. Wherever possible, we will give you the option of interacting anonymously with us, provided that it is practicable and lawful to do so. We will always use fair and lawful means of collecting personal information and in most circumstances the personal information that we collect will be supplied directly by you.
What personal information we collect
In most cases, the personal information that we collect is supplied directly by you when you provide us with your details, place an order, seek a refund without a receipt or provide feedback to us. The information that we collect may include:
- your name
- your address
- your contact details, i.e. fax, email, mobile and phone
- merchandise information, i.e. purchases and orders
- your method of payment.
We are always looking to improve our service to you, so sometimes may collect other information such as where you shop or what your interests are. Through our business partners such as flybuys and GE Capital Finance, who administer our store cards, we may also collect your transaction history.
Why we collect it
We collect information for many reasons including:
- to deliver products and online orders to you
- to improve our service
- to provide offers that are of a greater interest or benefit to you
- to complete other transactions with you or on your behalf
- protect against fraud or theft.
How we collect this information
We collect information in a number of ways including:
- if you sign-up to our weekly newsletter
- when you order goods or services, particularly when those products are delivered
- if you use our lay-by service
- when you shop in our store and use your flybuys, Coles Group Source™ MasterCard® or your Coles Group Card™
- if you open an account with us.
Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and to personalise and improve our service.
Who we share your information with
Target does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. These companies include:
- Coles Group Limited
- GE Capital Finance Australia
- major delivery companies
- external (non-Target) call centres
- mail houses
- third party fulfilment contractors.
In these circumstances, we will ensure that all third parties undertake to protect your privacy.
Target is not responsible for the privacy practices of sites linked to Target via hyperlinks, banner advertising or other means. Please take care at all times when visiting another site.
If you don't want to be contacted about all the latest special offers, events and news, please call our Customer Relations Department on 1800 814 788
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Accessing your information
If you would like to access your personal information, call our Customer Relations Department on 1800 814 788 or write to them at:
Reply Paid 11
PO Box 41
North Geelong VIC 3215
*Please note that written requests are preferred as they help us in verifying your identity.
Target and Coles Group Ltd Privacy policies and practices